Our served agencies are accustomed to utilizing direct (i.e.
person-to-person) and virtually instantaneous communications to conduct
their operations. These means of communication (e.g. the telephone,
email with attachments, and instant messaging through a wide variety
of platforms) depend upon extensive, and often fragile, infrastructure
which can be disrupted during incidents ranging in scale from a
localized fiber-optic cable cut to regional severe weather events.
As past FEMA Administrator Craig Fugate,
KK4INZ, said in
Ham Radio Now Emcomm Extra #8,
when an incident occurs “they just want their email to work.”
Traditional public service (aka Emcomm) messaging often does not
meet the expectations of today’s served agencies (our customers).
Amateur Radio operator typically utilize indirect communication paths
with paper forms for origination / delivery and transcription style
transfer methods (e.g. voice or CW); this does not provide the style of
communication preferred by our customers.